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Workout Mistakes that Sabotage Results

Posted on November 8, 2016
by Kerri McBeath

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Give a read to this post written by Curtis trainer Kevin Chang.  Avoid these mistakes that sabotage your progress and leave you frustrated, confused, and exhausted. Even if you worked out for years, it could still happen to you.

Massive Expectations

Many beginners start with the idea of making great progress in a short period of time (such as a major weight loss goal).  Sadly, this too often leads to frustration. Instead, break your massive goal into smaller, attainable steps. Building these steps will help build confidence, and get you closer to your goal. Read More→

Nutrition and Exercise

Are Your Employees Chronically Sleep Deprived?

Posted on November 8, 2016
by Kerri McBeath
No Comments

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In 2016, there was an article in the New York Times, about how Donald Trump – who claims to sleep between 90 minutes and 4 hours per night – exhibited all the signs of a person with chronic sleep deprivation.

The short term effects of sleep deprivation include lower cognitive abilities, mood swings and poor decision-making, which obviously can have impact on employee performance.  But studies at Harvard Medicine show chronic lack of sleep is associated with long-term health consequences, including chronic medical conditions like diabetes, high blood pressure, and heart disease, all of which may lead to a shortened life expectancy.  Read More→

Corporate Wellness

Decreasing Meeting Stress

Posted on November 1, 2016
by Kerri McBeath
No Comments

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If you’re just starting out in your career or perhaps continuing your career in a new company, meetings can be the cause of stress and nervousness.  Below are some tips to help you decrease your stress and impress your co-workers (and hopefully your managers):   Read More→

Mind/Body Wellness

A Happy Workplace You

Posted on October 6, 2016
by Kerri McBeath
No Comments

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Since October is Workplace Wellness Month, that will be the focus in our blog posts.  Read the post below written by Curtis Health staff member, Nicole Wutschnik.  It offers 4 suggestions on how you can improve your workplace happiness.  Enjoy the read!

Let’s keep this simple. Chances are you’re reading this while you are on your break, and you likely already have a list of uncompleted tasks running through your mind. Perhaps you’re feeling overwhelmed and wonder how on earth you’re going to get through this work week, month, or year.

Believe it or not, you are able to find workplace happiness. Better yet, you can actually create it for yourself. Below are a couple of habits to equip you to build your workplace wellness. Start with one, and when you’re ready, add another.  Read More→

Corporate Wellness

Mental Health Is The Key To Workplace Wellness

Posted on October 6, 2016
by Kerri McBeath
No Comments

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Mental health is becoming a more important factor in overall health.  Previously, workplace wellness focused on physical wellness with fitness challenges and blood pressure clinics.  Studies are now showing that the key to workplace wellness is mental health.  Give a read to the following article, that outlines some of the issues around mental health in the workplace and offers suggestions on how helping employees with mental health issues can  benefit not just the individual but your business.  This post was written by Jordan Cieciwa and re-posted from www.huffingtonpost.ca.

The benefits of exercise, active living and healthy eating are no longer debatable. There are dozens of preventable diseases that we die from, simply because we do not properly take care of ourselves. Disease prevention is a key reason organizations like the Heart and Stroke Foundation exist, they’ve even started a blog to get your the best info to live heart-healthy.

So, let me ask you this: Why are there so many people living sedentary lives and allowing disease to take root, if it is so good for us to be active and eat healthy?

Here is my theory after a career that spans more than a decade in the fitness industry.

Exercise, active living and healthy eating are not the first step in living a healthy lifestyle. The base needs to be set before anyone can live a healthy lifestyle. This is the problem — most people are not equipped to live healthy. Education is important to health, and more than anything, mental health is critical.

First, in order to build a solid foundation, we need education on how the body works — we are cellular beings. Our health depends on taking care of our body at its basic level. Your food and exercise habits affect your cells. Your cells build your organs and your organs create the systems in the body — the cardiovascular, nervous and digestive systems.

The systems show the failures at the cellular level. Those failures are what we call disease. Once we see those failures at the system level, our organs and cells are in dire straits.

Mental health is the most critical part of this whole health transaction. If I look at someone and tell them, you will die young if you do not eat properly and exercise, and they don’t change their life, something must be deeply wrong. What we miss in the promotion of health and wellness is empathy.

We tell people they need to work out — it will make them sexy, help them live longer and fix aches and pains. We show them pictures of what they could look like, and before and after images of people who have done it before them.

We never ask how their marriage is, or how their kids are, or if work is OK. We don’t talk about depression, anxiety or their mental state. Instead, we bombard them with more success from other people who “look good.”

As health, fitness and exercise is promoted, we forget one important piece. Health and fitness is easy if you are healthy and fit. Take away your mental health base, and your passion for the way your body works and whether you ask yourself, “Should I go to the gym? Would I look to be active today?”

If we focus on the workplace, I think this will make the most sense. The buzz words are flying around “wellness teams,” “wellness initiative boards,” “health spending accounts,” “health credits” — I could go on and on. And if your company has spent time and money on these with very little return, let me tell you why.

Every board I have consulted with puts their plans and spending together and “accidentally” creates a plan that amounts to getting healthy people cheaper gym memberships. Healthy people staff these boards, and they do things that make their healthy lifestyle easier and more cost-effective to maintain. The CEO or CFO signs off on it because they have solved a buzz word problem, or at least put a Band-Aid on it.

A business’s bottom line is not affected positively by this scenario, yet this is most company’s approach to wellness.

Magazines do the same thing with their workouts and menu plans. Our fitness world is designed to connect with those who are already healthy, inspire those who are already working out, and unfortunately it brings shame to those who don’t. EVEN IF THAT SHAME IS NOT INTENTIONAL.

To effectively change the health of a workplace takes something completely unique. HR can’t spend enough time, and a board of healthy people won’t be able to do it, either. In large corporations, there is a small percentage of the population incurring the greatest time and productivity losses, and increase spending on short-term and long-term disability. It is these people that need empathy, support and an unwavering commitment.

I firmly believe that all people want to work, be productive members of teams and positively interact with others. That said, without the proper tools and supports, not everyone can. Mental health can take us out of a happy state in an instant. We become difficult to work with and, without explanation, less productive and a burden to a team. That same person stops caring for their health, develops issues and can’t stop the downward spiral by themselves.

That downward spiral could have started because of:

  • Work related stress
  • Relationship stress at home
  • Death in the family
  • Undiagnosed or diagnosed mental health disorders

The point is very simply this: our push towards getting people healthy and creating workplace wellness programs won’t affect the bottom line or get a return on investment until we acknowledge the human factor.

You can’t put a blanket health program in and expect unhealthy people to simply pick it up, and get involved. My job as a workplace wellness consultant is to identify the employees with attendance issues, or on long term/short term disabilities and help them engage programs that are available.

It’s something I firmly believe HR can’t do alone. They can’t ask the questions about home life, current health issues, addiction issues, diagnosed mental health issues — the list goes on as to the cause of unhealthy lifestyles. I’ve found a solution for this part of the equation: empathy, counseling and focused attention.

If you want someone at the gym, living healthy or changing their eating habits so they “get on your workplace wellness plan,” you have to be willing and able to put the time in. A foundation needs to be created. Educate, and make the person understand they are supported. Then help them engage with your amazing wellness board initiatives..

Without identifying the target for employees, helping them to get grounded and giving them the face-to-face support they need, your workplace wellness program will not positively affect your bottom line. This is where I come in to play. Programs, third-party case management and goal-setting help ensure the employee spending your sick time, over time and disability money is truly cared for and brought back stronger to the work force.

Jordan Cieciwa has a degree in Kinesology and Applied Health and has worked with everything from couch potatoes to pro Athletes over the past decade is my key to battling obesity and inactivity.

Corporate Wellness, Mind/Body Wellness

The Top 5 Re-Energizing Practices You Can Do at Your Desk

Posted on October 6, 2016
by Kerri McBeath
No Comments

We spend so much of our lives sitting.  You’ve probably heard the expressions “Sitting is the new smoking” or “Sitting is killing us!”  Give a read to the post below written by Curtis staff member, Caroline Chretien.  Working with these five practices will rejuvenate your body, reduce stress as well renew your energy…Enjoy!

  1. Get Moving!

One reason your energy may be dropping at work could be that you’ve been sitting for too long. Try getting up out of your chair and moving around for at least a few minutes every hour. Instead of sending an email, go to your colleague’s office. Schedule a walking meeting. Take the stairs to the restroom a few floors away. Just find a reason to move around and be more active. Engaging in small bursts of physical activity can help to re-energize your body and mind.

  1. Stretch it out!

Sitting at a desk can create imbalance in the body, overly emphasising certain muscles while “turning off” others. This can contribute to poor posture, back and joint pain, and more. Stretching is one of the most effective ways we can help bring the body into muscular balance. Here are the top 8 desk stretches you can do to awaken your body and prevent muscular issues:

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Remember to take a big breath in and then exhale into the stretch.  Hold at least 10-20 secs.  Only go as far as a mild tension.  If the stretch is uncomfortable, ease back or stop stretching.

3. Breath & Relaxation

We can completely change our physiological, mental and emotional state with deeper, more effective breathing and mindful relaxation.

Nostril Breathing: Breathing through the nose as oppose to the mouth warms the breath and has an immediate calming effect as it brings us into our parasympathetic nervous system (our rest and relax system).

Abdominal Breathing: Initiating our breath in the belly uses the largest and lowest regions of the lungs, contributing to more oxygen and vital energy in the body as well as increased lung capacity.

Extended exhales: When it comes to releasing tension, the exhalation is of the most importance. Elongating the exhalation will further sedate the nervous system.

These breathing exercises can be learned in order (the nostril breathing being the most foundational) or they can be combined as a complete breathing practice as the practitioner becomes more experienced.

Guided Relaxation- Guided relaxation helps to replace our busy thoughts with a journey through the body and mind. This could include but is not limited to a conscious relaxing of the body, a positive visualization, or mindset exercises.

  1. Think a positive thought

Have you ever noticed that when you’re overly busy, stressed, or in a bad mood, that you feel drained of energy? Negative thought patterns can tax our overall energy. On the contrary, positive thoughts can shift our perspective and increase our zest for life. Re-framing a thought about a project, our health, or expressing gratitude for what we have can promote happiness and enthusiasm.  Examples could be “I am making a valuable contribution to this project” or “I am in the process of improving my health and fitness. I respect my body” or “I feel fortunate to work with a supportive team”

5. Refuel through hydration and healthy snacks

A decline in energy can be due to low blood sugar or dehydration. Be sure to keep a bottle of water at your desk and take a couple sips every few minutes. Avoid excessive consumption of caffeine which can also contribute to dehydration and fluctuations in energy.

Keep your blood sugar stable by avoiding refined sugar in your diet which can cause sugar crashes. Instead, have healthy snacks on hand at your desk to graze on during the day. Avoid getting to a starving state because by this time your blood sugar is already dropping and you’re more lightly to eat foods on impulse. A drop in blood sugar can also contribute to moodiness and fogginess.

Caroline Chretien is a BCRPA Certified Personal Trainer, Fitness and Yoga Instructor, as well as a Reiki instructor. 

Corporate Wellness

7 Early Warning Signs of Arthritis

Posted on September 1, 2016
by Kerri McBeath
1 Comment

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September is Arthritis Awareness month in Canada.  It’s also a subject dear to my heart, as my mom and aunt had rheumatoid and I have 4 osteo-arthritic discs in my back due to a fall when I was younger.  For more information on arthritis, go to The Arthritis Society.

By Paula Spencer Scott, Caring.com Author

Think arthritis is just for the old? Half of those who get it are under age 65. One in five adults — 50 million Americans — has been diagnosed with arthritis. Most wait to see a doctor until pain interferes with daily life — but pain isn’t the only sign of trouble.  Read More→

Mind/Body Wellness

Personal Goal Setting

Posted on September 1, 2016
by Kerri McBeath
No Comments

© Copyright 2010 CorbisCorporation

OK, September is here and the kids are back at school, you’re back at work and you’re asking yourself “What happened to my New Year’s Resolutions?”.  Maybe they’ve fallen by the wayside because you didn’t take time to look at the big picture while creating smaller, shorter-term goals that are easier to achieve.

Take a look at the following article on SMART goal setting – to succeed, your goals need to be: 

Specific or Significant

Measurable or Meaningful

Attainable or Action-Oriented

Relevant or Rewarding

Time-bound or Trackable

More on these in the article. Enjoy!

Personal Goal Setting

Many people feel as if they’re adrift in the world. They work hard, but they don’t seem to get anywhere worthwhile. A key reason that they feel this way is that they haven’t spent enough time thinking about what they want from life, and haven’t set themselves formal goals. After all, would you set out on a major journey with no real idea of your destination? Probably not! Goal setting is a powerful process for thinking about your ideal future, and for motivating yourself to turn your vision of this future into reality. The process of setting goals helps you choose where you want to go in life. By knowing precisely what you want to achieve, you know where you have to concentrate your efforts. You’ll also quickly spot the distractions that can, so easily, lead you astray. Why Set Goals? Goal setting is used by top-level athletes, successful business-people and achievers in all fields. Setting goals gives you long-term vision and short-term motivation. It focuses your acquisition of knowledge, and helps you to organize your time and your resources so that you can make the very most of your life. By setting sharp, clearly defined goals, you can measure and take pride in the achievement of those goals, and you’ll see forward progress in what might previously have seemed a long pointless grind. You will also raise your self-confidence , as you recognize your own ability and competence in achieving the goals that you’ve set.

Starting to Set Personal Goals

You set your goals on a number of levels: 

First you create your “big picture” of what you want to do with your life (or over, say, the next 10 years), and identify the large-scale goals that you want to achieve. 

Then, you break these down into the smaller and smaller targets that you must hit to reach your lifetime goals.  Finally, once you have your plan, you start working on it to achieve these goals. This is why we start the process of goal setting by looking at your lifetime goals. Then, we work down to the things that you can do in, say, the next five years, then next year, next month, next week, and today, to start moving towards them.

Step 1: Setting Lifetime Goals

The first step in setting personal goals is to consider what you want to achieve in your lifetime (or at least, by a significant and distant age in the future). Setting lifetime goals gives you the overall perspective that shapes all other aspects of your decision making. To give a broad, balanced coverage of all important areas in your life, try to set goals in some of the following categories (or in other categories of your own, where these are important to you): 

Career – What level do you want to reach in your career, or what do you want to achieve? 

Financial – How much do you want to earn, by what stage? How is this related to your career goals? 

Education – Is there any knowledge you want to acquire in particular? What information and skills will you need to have in order to achieve other goals? 

Family – Do you want to be a parent? If so, how are you going to be a good parent? How do you want to be seen by a partner or by members of your extended family? 

Artistic – Do you want to achieve any artistic goals? 

Attitude – Is any part of your mindset holding you back? Is there any part of the way that you behave that upsets you? (If so, set a goal to improve your behavior or find a solution to the problem.) 

Physical – Are there any athletic goals that you want to achieve, or do you want good health deep into old age? What steps are you going to take to achieve this? 

Pleasure – How do you want to enjoy yourself? (You should ensure that some of your life is for you!) 

Public Service – Do you want to make the world a better place? If so, how? Spend some time brainstorming these things, and then select one or more goals in each category that best reflect what you want to do. Then consider trimming again so that you have a small number of really significant goals that you can focus on. As you do this, make sure that the goals that you have set are ones that you genuinely want to achieve, not ones that your parents, family, or employers might want. (If you have a partner, you probably want to consider what he or she wants – however, make sure that you also remain true to yourself!)

Step 2: Setting Smaller Goals

Once you have set your lifetime goals, set a five-year plan of smaller goals that you need to complete if you are to reach your lifetime plan. Then create a one-year plan, six-month plan, and a one-month plan of progressively smaller goals that you should reach to achieve your lifetime goals. Each of these should be based on the previous plan.

Then create a daily To-Do List of things that you should do today to work towards your lifetime goals. At an early stage, your smaller goals might be to read books and gather information on the achievement of your higher level goals. This will help you to improve the quality and realism of your goal setting. Finally review your plans, and make sure that they fit the way in which you want to live your life. Staying on Course Once you’ve decided on your first set of goals, keep the process going by reviewing and updating your To-Do List on a daily basis. Periodically review the longer term plans, and modify them to reflect your changing priorities and experience. (A good way of doing this is to schedule regular, repeating reviews using a computer-based diary.)

SMART Goals

A useful way of making goals more powerful is to use the SMART mnemonic. While there are plenty of variants (some of which we’ve included in parenthesis),

SMART usually stands for: 

S – Specific (or Significant). 

M – Measurable (or Meaningful). 

A – Attainable (or Action-Oriented). 

R – Relevant (or Rewarding). 

T – Time-bound (or Trackable).  Read More→

Mind/Body Wellness

Get Back on Track: 7 Strategies to Help You Bounce Back After Slipping Up

Posted on September 1, 2016
by Kerri McBeath
No Comments
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 This article has some great tips on getting yourself back on track if you’ve strayed from your regular routine over the summer.  Remember, you don’t have to be back in the saddle the first week:  take some time and form a strategy that sets you up for success in the long run.
By James Clear    |   

We’ve all been there…

You follow your diet religiously for a week and then break it with a weekend binge. You commit to working out more, hit the gym for two days, and then struggle to get off the couch after a long day of work. You set a vision for your career and get excited by the possibilities, only to get dragged down in everyday responsibilities and not return to your dream until months later.

I’ve been there too, but as time rolls on I’m beginning to realize something important:

These small hiccups don’t make you a failure, they make you human. The most successful people in the world slip up on their habits too. What separates them isn’t their willpower or motivation, it’s their ability to get back on track quickly.

There will always be instances when following your regular routine is basically impossible. You don’t need superhuman willpower, you just need strategies that can pull you back on track. Habit formation hinges on your ability to bounce back.

With that said, here are seven strategies that you can use to get back on track right now…

1. Schedule your habits into your life.

Give your habits a specific space in your life. There are two main options for making this happen…

Option 1: Put it on your calendar.

Want to get back on track with your writing schedule? 9am on Monday morning. Butt in chair. Hands on keyboard. That’s when this is happening.

Want to exercise? Give yourself a time and place that it needs to happen. 6pm every Monday, Wednesday, and Friday. I’ll see you in the gym.

Option 2: Tie it to your current behavior.

Not all of your habits will fit a specific time frame, but they all should have a trigger that acts as a reminder to do them.

Want to floss? Everyday after brushing your teeth. Same order, same way, every time.

Want to be happier? Every time you stop at a red light, tell yourself one thing you’re grateful for. The red light is the reminder. Same trigger, same sequence, every time.

The bottom line is this: it might be nice to tell yourself that you’re going to change, but getting specific makes it real and gives you a reason and a reminder to get back on track whenever you slip up.

Soon is not a time and some is not a number. When and where, exactly, are you going to do this? You might forget once, but what system do you have in place to automatically remind you the next time?

2. Stick to your schedule, even in small ways.

It’s not the individual impact of missing your schedule that’s a big deal. It’s the cumulative impact of never getting back on track. If you miss one workout, you don’t suddenly feel more out of shape than you were before.

For that reason, it’s critical to stick to your schedule, even if it’s only in a very small way.

Don’t have enough time to do a full workout? Just squat.

Don’t have enough time to write an article? Write a paragraph.

Don’t have enough time to do yoga? Take ten seconds to breathe.

Don’t have enough time to go on vacation? Give yourself a mini–break and drive to the neighboring town.

Individually, these behaviors seem pretty insignificant. But it’s not the individual impact that makes a difference. It’s the cumulative impact of always sticking to your schedule that will carry you to long–term success.

Find a way to stick to the schedule, no matter how small it is.

3. Have someone who expects something of you.

I’ve been on many teams throughout my athletic career and you know what happens when you have friends, teammates, and coaches expecting you to be at practice? You show up.

The good news is that you don’t have to be on a team to make this work. Talk to strangers and make friends in the gym. Simply knowing that a familiar face expects to see you can be enough to get you to show up.

4. Focus on what you can work with.

We waste so much time focusing on what is withheld from us.

This is especially true after we slip up and get off track from our goals. Anytime we don’t do the things we want to do — start a business, eat healthy, go to the gym — we come up with excuses…

“I don’t have enough money. I don’t have enough time. I don’t have the right contacts. I don’t have enough experience. I need to learn more. I’m not sure what to do. I feel uncomfortable and stupid.”

Here’s what I want you to think instead:

“I can work with this.”

Because you can. The truth is that most of us start in the same place — no money, no resources, no contacts, no experience — but some people (the winners) choose to get started anyway.

It’s not easy, but I promise you that your life will be better if you choose to feel uncomfortable and make progress, rather than complain and make excuses. Shift your focus from what is withheld from you to what is available to you.

It’s rare that your circumstances prevent you from making any progress. You might not like where you have to start. Your progress might be slow and unsexy. But you can work with this.

5. Just because it’s not optimal, doesn’t mean it’s not beneficial.

It’s so easy to get hung up on doing things the optimal way and end up preventing yourself from doing them at all.

Here’s an example…

“I really want to eat Paleo, but I go to Chipotle every Friday with my friends and I like to get sour cream and cheese on my burrito and I know that’s not Paleo. Plus, I have a book club meeting every Tuesday and we always have ice cream and I don’t want to be the only one not joining the group. Maybe I should try something else?”

Seriously? Is eating clean five days per week better than not eating clean at all?

Yes, I believe it is.

In fact, eating healthy one day per week is better than none at all. Make that your goal to start: eat clean every Monday.

Just because you can’t stick to the optimal schedule, doesn’t mean you shouldn’t stick to it at all. Good habits are built gradually. Start slow, live your life, and get better along the way. Progress is a spectrum, not a specific place.

Furthermore, if you haven’t mastered the basics, then why make things harder for yourself by fretting about the details?

The optimal strategies will make the last 10% of difference. Meanwhile, 90% of your results will hinge on you simply sticking to the basics: don’t miss workouts, eat real food, do the most important thing first each day. Master the fundamentals now. You can optimize the details later.

6. Design your environment for success.

If you think that you need more motivation or more willpower to stick to your goals, then I have good news. You don’t.

Motivation is a fickle beast. Some days you feel inspired. Some days you don’t. If you want consistent change the last thing you want to rely on is something inconsistent.

Another great way to overcome this hurdle and get back on track is to design your environment for success.

Most of us acknowledge that the people who surround us influence our behaviors, but the items that surround us have an impact as well. The signs we see, the things that are on your desk at work, the pictures hanging on your wall at home … these are all pieces of our environment that can trigger us to take different actions.

When I wanted to start flossing consistently, one of the most useful changes I made was taking the floss out of the drawer and keeping it next to my toothbrush on the counter. It sounds like a silly thing to focus on, but the visual cue of seeing the floss every time I brushed my teeth meant that I didn’t have to remember to pull it out of the drawer.

With this simple environment change, I made it easy to do the new habit and I didn’t need more motivation or willpower or a reminder on my phone or a Post-It note on the mirror.

If you want to hear more about my riveting flossing adventures (and how to stick to small healthy habits), read this.

Another example of environment design is the “green plate trick” that I suggest as an easy way to lose weight and eat more green vegetables. You can read about this strategy (and about the research explaining why it works) in this article.

7. Care.

It sounds so simple, but make sure that the habits that you’re trying to stick to are actually important to you.

Sometimes forgetting your habit is a sign that it’s not that important to you. Most of the time this isn’t true, but it happens often enough that I want to mention it.

It’s remarkable how much time people spend chasing things that they don’t really care about. Then, when they don’t achieve them, they beat themselves up and feel like a failure for not achieving something that wasn’t important to them all along.

You only have so much energy to put towards the next 24 hours. Pick a habit that you care about. If it really matters to you, then you’ll find a way to make it work.

Get Back on Track

Change can be hard. In the beginning, your healthy habits might take two steps forward and one step back.

Anticipating those backwards steps can make all the difference in the world. Develop a plan for getting back on track and recommit to your routine as quickly as possible.

Read More→

Nutrition and Exercise

Practical Tips for Clean Eating

Posted on September 1, 2016
by Kerri McBeath
No Comments

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Let me start this blog post with a confession:  I like to eat.  And I like to cook.  So dieting has never been a really good option for me.  I lost 33 pounds on Weight Watchers years ago, but as they say it’s not a diet, it’s making lifestyle changes that you can live with long term.  And I did make some very important lifestyle changes through the program:  I stopped drinking Coke because I couldn’t stand the aftertaste of Diet Coke; I had a reality check on portion sizes (especially when eating out); and I learned about coping strategies for emotional eating.  I actually became a WW leader – I shared my story and helped to support those trying to lose weight.  Read More→

Nutrition and Exercise
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    • Your subscription is for your individual enjoyment only. Please do your part to ensure appropriate use of our content.
Curtis Health Is Partnering With Kintec: Footwear + Orthotics

Kintec is offering all Curtis clients (including friends and family) expert shoe fitting to best suit your needs at a 15% discount on regular price footwear. 

Click here to access coupon code

Workshop Information Request